Privacy policy
[PENDING] Draft text. It must be completed with the owner’s details and reviewed by a legal advisor before publishing.
1. Data controller
C/ Francisco Moreno Usedo, 34, 46018 Valencia · 624 432 535
2. What data we process
- The data you give us when you contact us (form, WhatsApp, phone or email): name, phone number, email and the content of your message.
- Those needed to manage your appointments, which are recorded in Booksy.
- If you're a client, the information needed to provide the service. Health data is handled with the utmost confidentiality and only for your care. [PLACEHOLDER] review with adviser (physiotherapy clinical records)
3. What we use it for and on what legal basis
- Answering your enquiries: your consent when you contact us.
- Managing your appointments and providing the service: our contractual relationship with you.
- Meeting legal obligations (invoicing, health regulations): legal obligation.
- Sending you news or offers: only if you expressly agree. You can withdraw your consent whenever you like.
4. How long we keep it
As long as needed for the purpose and, afterwards, for the periods required by law. [PLACEHOLDER] specify periods
5. Who else can access it
We do not pass your data on to third parties unless legally required. The following work with us as data processors: the Booksy booking platform, the website hosting provider and, if you message us on WhatsApp, WhatsApp (Meta). Some may process data outside the European Economic Area with the safeguards provided for in the GDPR.
6. Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction and portability via WhatsApp, by phone or at our address. If you feel we have not handled your request properly, you can file a complaint with the Spanish Data Protection Agency (AEPD) (aepd.es).