Frequently asked questions

31 answers to the questions you ask us most. Can't find yours? Write to us.

General

How do I book an appointment?

Tap “Book an appointment” on any page: you'll see real availability and book in a minute, without leaving the website. You can also message us on WhatsApp at 624 432 535.

Can I change or cancel my appointment?

Yes, up to 24 hours before and free of charge, from your booking or by messaging us. If you have a pack and don't turn up, the session is deducted. See the cancellation policy.

What does the first physiotherapy visit include?

An initial assessment of the area to be treated and a first treatment session tailored to you. It lasts 60 minutes and costs 40 €.

I don't know which facial treatment I need. What should I do?

Book the “Valoración facial + tratamiento personalizado”: we analyse your skin and apply the most suitable protocol in the same appointment.

Can I combine several services?

Yes, that's the whole idea of the centre. We have bundles that combine training, physiotherapy, nutrition and foot care, and when you book you can add more than one service.

How can I pay?

You pay at the centre when your service is finished. We accept cards.

Bookings and cancellations

Do I need to create an account?

Yes. Booksy, the centre's booking system, asks for an email (or Apple/Facebook) to confirm the appointment, send you reminders and let you change or cancel it. It's free.

How do I change or cancel my appointment?

From the confirmation email or the Booksy app, up to 24 hours before. You can also message us on WhatsApp.

I can't find my treatment in the booking calendar

Type a word in the booking search (for example “dermapen” or “pedicura”) or use the category guide on this page. If you still can't see it, message us and we'll book it for you.

Can I book several services at once?

Yes: after choosing the first one, tap “Añadir otro servicio” (Add another service) in the booking calendar.

When do I pay?

At the centre, when your service is finished. We accept cards.

Training

Do I need previous experience?

No. We start with an assessment and adapt the exercises to your level, whatever it is.

What's the difference between a pack and a bundle?

The pack includes training sessions only. The bundles add physiotherapy, a nutritional assessment with an eating plan, foot care or check-ups, depending on the bundle.

What do I need to bring?

Comfortable clothes, trainers, a towel and water.

Can I cancel a class?

Yes, up to 24 hours before. If you have a pack and don't turn up without letting us know, the session is deducted.

Physiotherapy

What does the first visit include?

An initial assessment and the first treatment session, in 60 minutes. It costs 40 €.

What do I need to bring?

Comfortable clothes and, if you have them, any reports or tests related to your discomfort.

How many sessions will I need?

It depends on each case. After the assessment we'll tell you which plan we recommend. If you'll need several sessions, packs work out cheaper.

Can I combine it with training?

Yes. We have training bundles that include physiotherapy so you can recover and get stronger at the same time.

Physio-aesthetics

I don't know which treatment to choose. What should I do?

Book “Valoración facial + tratamiento personalizado”: we analyse your skin and apply the most suitable protocol in the same appointment.

Does Dermapen hurt?

You'll feel a mild pricking sensation that most people tolerate well. We explain everything before we start.

How often should I repeat a treatment?

It depends on the treatment and your skin. At the assessment we'll recommend a frequency and, if it suits you, a pack.

Is Indiba for the face or the body?

Both. You can do single sessions or packs, and combine it with Russian current to work on the body.

Micropigmentation

Is the touch-up included?

Yes, in all micropigmentation treatments.

How long does the result last?

It varies with each skin, aftercare and sun exposure. At the consultation we'll explain what to expect in your case.

How long is the session?

About 2 hours for brows and lips, and about 3 hours for the full lip session or scalp.

Manicure & pedicure

What's the difference between gel polish and gel?

Gel polish is a long-lasting polish on your natural nail. Gel strengthens or lengthens the nail and is maintained with infills.

Do I need to book the removal separately?

If you have a new service, removal costs 5 €. If you only want removal, 8 €.

Are there any offers?

Yes, this month we have packs of 3 manicures or 3 pedicures with a basic design. See them in Offers.

Foot care

Is it a podiatry service?

It's a foot care and aesthetics service. If we detect anything that needs clinical diagnosis or treatment, we'll recommend you see a podiatrist.

Can I get my nails painted at the same appointment?

Yes, with the offer of the month “Cuidado del pie + esmaltado” for 30 €.

Book now

Real-time availability

What would you like to take care of today?

You can change or cancel your appointment up to 24 hours before. See policy

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